Companies adopting ITIL standards

Midsized companies are adopting ITIL standards at a very fast pace, but there is still alot to consider when adopting these standards.

The Information Technology Infrastructure Library (ITIL) is a globally recognized library of best practices for IT service management. The Central Computer and Telecommunications Agency created ITIL in response to growing dependence on IT to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is organized into "sets" of texts defined by related functions: service support, service delivery, managerial, software support, computer operations, security management and environmental. In addition to texts, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups.