ITIL - Proven Methods that result in company "Buy-in"

If you are looking to adopt ITIL there are proven methods you can use to get complete adoption within your company to secure an support an ITIL process.

These methods include:

Securing executive-level commitment:
Being a leader is essental. So you need tohave executive-level commitment from the CIO, CEO, chief operating officer and others leaders in the company. For success - the employees need to know that the ITIL inititiatives have been adopted to improve the business. Improving ITSM will improve bottom-line business and overall performance.

Using simulation to demonstrate benefits:
Show employees that there is a big difference in using the ITIL process verses just learning what it is. They need to understand the benefits of why they are being asked to apply ITIL practices. You can use business simulations to achieve this understanding.

Use Business Simulation to demonstrate the value:
You can use a business simulation to demonstrate the value of ITIL. There are simulations for ITIL - one is GamingWorks BV that was administered by CA. It uses the Apollo 13 rescue mission scenario to show how ITIL can contribute to the success of a project. This example is a strong demonstration of how ITIL works in a practical situation.

Cultivating ITIL champions:
You will also need ITIL champions to evangelize the ITIL process throughout your organization. The characteristics of a champion should include a reliable and persuasive person that can understand others point of views, and most important - a diplomatic leader.

Investing in Education:
ITIL applies a "Plan, Do, Check, Act" model to sustain ongoing improvements in service management. Business simulation delivers hands-on experience of ITIL practices. However, education is needed to support the adopted processes. Continued ITIL education goes hand-in-hand with real-time implementation throughout the organization.

For more information on ITIL you can got to the IT Service Manager Forum.
http://www.itsmf.org/