Crayola CIO - Change Management is key

Crayola LLC has those lovely crayons boxed in 120 shades and bouquets of what they call "Silly Scents". They are now using software from SAP AG for its order-to-cash process and for manufacturing.

However, as we know, even the best-planned ERP implementations can go seriously wrong. But that's not Crayolas' biggest concern.

Their CIO, Sandra Brandon, says she isn't concerned about the technology. nor is she concerned about the company's network.

Instead - its Change Management.
Here is her quote. "I am concerned, because the way that every single person in our organization does their job and values themselves is going to change," said Brandon. "Nothing they do from here on forward is going to look anything like what they do right now." This will be true for many employees - in all major industries.